Privacy policy

This Privacy Policy outlines how Cabbage Tree Coffee collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase through cabbagetreecoffee.com.au (the “Site”) or otherwise engage with us (collectively, the “Services”).

By accessing or using any part of our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date above and post the revised version on our Site.

2. What Information We Collect

We collect personal information in several ways, depending on how you interact with us.

Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing and shipping addresses, payment details (processed securely via our payment providers).
  • Account Details: If you create an account, we may collect usernames, passwords, and security responses.
  • Customer Support: Any information you include when communicating with us.

Information We Collect Automatically:

  • Through cookies and similar technologies, we may collect:
    • Device and browser type
    • IP address
    • Browsing activity and interaction with our Site
    • Shopping behaviour (items viewed, added to cart, wishlisted)

Information from Third Parties:

We may receive personal data from:

  • Our e-commerce provider (e.g., Shopify)
  • Payment processors (e.g., Stripe or PayPal)
  • Marketing and advertising partners
  • Delivery providers

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Manage your account and preferences
  • Communicate with you about your orders, inquiries or customer support
  • Send updates, promotions or marketing (where consented)
  • Improve and personalise your experience on our Site
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Cookies & Tracking

We use cookies to:

  • Improve the functionality of our website
  • Store your preferences
  • Understand browsing behaviour through analytics
  • Show relevant ads through third-party platforms

You can manage cookie settings in your browser, though disabling them may affect some site features. Learn more about cookies used on Shopify-powered stores at: https://www.shopify.com/legal/cookies

5. Who We Share Your Data With

We may share your information with trusted third parties, including:

  • Shopify (our website platform)
  • Payment gateways (to securely process your payments)
  • Logistics partners (to deliver your orders)
  • Marketing and advertising platforms (for personalised promotions)
  • Legal authorities (if required by law or legal process)

We do not sell your personal information.

6. User Content & Reviews

If you submit reviews or comments on our products, these may be publicly visible. Please avoid including personal or sensitive information in these areas.

7. External Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review those sites’ privacy policies separately.

8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from anyone under that age. If you believe a child has shared personal information with us, please contact us so we can remove it.

9. Security and Retention

We use reasonable technical and organisational measures to protect your data. While we take your privacy seriously, no system is 100% secure. We recommend using strong passwords and keeping your account credentials confidential.

We retain your data only as long as necessary to:

  • Fulfil our services
  • Meet legal or regulatory requirements
  • Resolve disputes and enforce our terms

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Ask for deletion of your information
  • Object to or restrict how we use your information
  • Opt out of marketing communications at any time
  • Lodge a complaint with a privacy authority

To exercise your rights, contact us using the details below.

11. International Data Transfers

If you are located outside Australia, your data may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to such transfers.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Cabbage Tree Coffee
PO BOX 2102
Graceville East QLD 4075
Phone: 0432 233 734
Email: hello@cabbagetreecoffee.com.au

Here’s a reworded version of your Terms of Service for Cabbage Tree Coffee, with brand-specific language, modern tone, and simplified structure while retaining all legal integrity.